Order status
Track your Arthryon order
Every order ships with tracking. Here's how to find yours, and what to do if something looks stuck.
1. Check your email
You'll receive two emails from us: an order confirmation immediately after checkout, and a shipping notification with your tracking number once the parcel leaves our warehouse — usually within one business day. Search your inbox for "Arthryon" and check your spam or promotions folder.
2. Use the tracking link
The shipping email contains a direct tracking link for your carrier. International tracking can take 24–72 hours to show its first scan after dispatch — that is normal and does not mean the parcel is lost.
3. Compare against expected delivery times
- United States: 3–5 business days
- United Kingdom, Canada, Germany, France: 5–9 business days
- Australia, New Zealand: 7–12 business days
Full details on the shipping & returns page.
4. Still can't find it? Email us
Send your order number — or the email address and name you ordered with — to support@getarthryon.com and we'll look it up and reply, usually within one business day. You can also call +1 (323) 286-4947 Monday to Friday, 9am–5pm ET.
If a parcel is lost or damaged
If tracking hasn't moved for 10 business days, or your jars arrive damaged, we send a free replacement — you don't need to return anything. Just email us a photo where relevant.